Activities to help children with autism develop skills and understanding.

Customer Service

Sections:

Return - Exchange Policy:

Refund: Any item must be returned it’s original condition with all pieces included within 2 weeks of purchase for a price refund. 

Exchanges: If an item appears to be defective it will be replaced once we receive the returned item in it’s original condition.

You are responsible for returning a packaged in it’s original condition, otherwise additional charges may apply.  

Permission for any return or exchange merchandise must first be confirmed from our Return Dept. within 10 days of the shipping date to receive refunds. You must email us for a return authorization before returning any item. That number must be clearly written in the outside of the returned package, as items returned without an authorization number clearly written on the outside of the package cannot be accepted.

Contact us first to return or exchange an item. A exchange replacement will be sent once we receive the returned item in it’s entirety and in it’s original condition. Autism Learn is not responsible for replacing items that have been damaged by the recipient due to abuse or neglect.

We can return shipping costs only if the return is a result of our error.

Once a returned item labeled with an authorization code has been received by us, you will be issued a refund.

You are responsible for all shipments or freight charges that are refused or returned that are no fault on our part.

We are not responsible for consequential damages during shipping, or errors in shipping your order, or any errors from others.

Our liability limit is the replacement cost of any item you purchase from us. 

Safety / Condition of Sale:

You must adhere to safety recommendations when using our items. An individual’s developmental age needs to be considered and used for all safety recommendations. Some persons with autism and other disabilities may put things in their mouth, or may ingest non-edible items. Small items in particular, should only be used under close adult supervision, or in the present of a trained therapist or professional.

Since we do not have any control over the circumstance in which an individual uses our activities, Autism Learn and any of our associates cannot assume and disclaim responsibility for damage, expense, or injury of any kind that my be associated with the use of any of our items or materials. These are the conditions of all sales. Purchase or use of our items shall constitute acceptance of these conditions of sale.

We will do our best to keep our prices the same, but that may not always be possible. Prices are subject to change without prior notice. 

Shipping Time:

A physical street address is required for all shipping. We cannot ship to a PO Box.

Each of our activities is made by hand. Delivery time may have to be extended for larger orders. We appreciate your understanding, and will always do our best to provide delivery in the most timely manner.

Shipping Methods:

Merchandise will be shipped using Ground Service where possible.

Damaged Shipments:

Please check your order when you receive it. Any damages or shortages must be reposted to the carrier immediately, and to Autism Learn within 5 days of receipt of you order. We are not responsible for damages caused by the freight carrier.